Custom Embroidery and Promotional Product Questions

Due to the custom nature of our products, we can not accept returns on any customized products. For a product return authorization form for defective products, please contact your account manager. All orders must have a Return Merchandise Authorization (RMA) form accompanying the shipment in order to ensure expedient service.

Yes! You can email us your logo and we'll gladly create a virtual pre-production proof free of charge!

Please note that the color swatches shown on our site are general representations only. To see actual color, we encourage you to request a sample prior to ordering.

Our web site includes many products specifically researched and designed to help you look your best at your next event or promotion. If you are interested in a product not listed in our web site please let us know and we will be happy to provide you with a custom quote for that product within 24 hours.

Imperial Promotions does accept payment by purchase order from corporate accounts, schools and government agencies. All corporate purchase orders must be accompanied by credit and/or trade references. Upon receipt of the Purchase Order, your sales representative will contact you to confirm receipt and verify the specifics.

Selecting an imprinted promotional product simply by price may cost you more in the long run if it's not an effective item for your specific audience. Instead, you should choose an item that matches your business and your client's business and goals. Choose promotional items that your clients use daily and, when they do, they see your business name and what you do. Think about what your clients need, and meet their needs with your imprinted promotional product. Need help finding the best item? We have a team of promo specialists that direct you to the most effective promo product for your next event or giveaway.

We will replace product that isn't working for free. Contact your account manager directly to arrange for a replacement and the return of the custom product.

At Imperial Promotions, we accept the following credit cards: VISA, MasterCard, American Express and Discover. For your convenience we also accept Purchase Orders (see next question for details), Company Checks and Wire Transfers.

PMS - Pantone Matching System? has evolved into being the standard for color communication in the printing industry. When a system such as The Pantone Matching System? is used, the imprint artist indicates the specific PMS number on the artwork so the printer uses the proper color of ink. Our printing facilities have the common Pantone Matching System? colors pre-mixed and ready to use. The Pantone Matching System? has numbers assigned to identify specific color swatches which appear in the color matching guide book. Click here to view an online version of this color chart (color representations only). https://www.pantone.com/color-finder#/pick?pantoneBook=pantoneSolidCoatedV3M2 Colors will vary depending on the imprint process

Imprinting your custom artwork on an item requires printing plates, film, and setting up the engraving laser or embroidery tape charges (just to name a few). These costs are independent of the actual costs of imprinting. Not all of our products have Set-up charges.

Imprint options are the various methods in which your product can be branded with your logo. Below is a list of our most common methods and what they mean. Screen-print - Screen-printing involves pressing ink through a fine mesh screen and onto the surface of a product. Deboss - Also referred to as blind deboss, this classic method leaves an impression - or rather, a depression - of the logo onto a material's surface. Emboss - Embossing is a technique which creates a pattern on the material that is raised or in relief. Dome - An Epoxy Dome is made of a clear soft flexible see-through material which is "domed" over the top of the pressure sensitive decal material. Embroidery - Stitching a design into fabric through the use of high-speed computer-controlled sewing machines. Foil Stamping - Foil stamping uses controlled heat, pressure, and precision timing to apply colored or metallic foil resins to decorate surfaces of varied shapes and materials. Laser Engraving - This technique uses lasers to engrave or mark an object. It can be technical and complex, and often a computer system is used to drive the movements of the laser head. Heat Transfer - Heat transfers are applied by heat transfer printing. This dry decorating method uses controlled heat, dwell, and pressure to thermally bond the graphic onto the surface, achieving high quality and durability. Pad Print - Pad printing utilizes a flexible silicone rubber transfer pad that picks up a film of ink from a photo-etched printing plate and transfers it to a three-dimensional part surface. Color Stamp - Simple one-color designs are enhanced when a die is used to apply colored foil to a material's surface. Color Fill - Color fill combines color stamping and debossing. A die is created to first color stamp the logo onto the surface, and then that same die is used to deboss the logo into the material. Digitizing - Before a logo can be embroidered, it must first be digitized. It is a technical term used to describe the process involved in programming the embroidery machine to stitch the logo accurately. 4 Color Process - A process where 4 different color values (cyan, magenta, yellow, and black) (CMYK) come together to create a color image. These 4 colors can be combined to create thousands of colors.

Production time refers to the time it will take us to take your artwork and customize the items for you. Weekends and holidays are not included in the calculation of the production time. Please note, that the production time starts when we receive your signed proof of the artwork. Days of production listed on the site are for 1 color and 1 location. We will contact you for multi-color/location orders. Time required for shipping is not included in the production time.

Once we receive your order, artwork, and our art department has set up your proof, you will receive an e-mail containing your Virtual Artwork Proof. You must approve your order and artwork to begin production. If we have any questions or need any other information from you, we will contact you immediately. Our goal is 100% customer satisfaction. We will keep you informed as to your order status throughout the ordering process.

Imperial Promotions has low minimum quantities on custom apparel and promotional products. Contact us and we will help find the right product and quantity you are looking for.

Imperial Promotions has access to thousands of products and brands! Our site is merely a sample of what we have to offer. If you're looking for something specific, looking to find items to fit your theme, or just don't see quite what you're looking for on our site, give us a call or chat now and we'll be glad to find the exact item you're looking for!

Due to the nature of customized products, once in production, an order cannot be cancelled or returned. If you need to change or cancel your order within the first 24 hours after placing your order, we will make our best effort to change it. After 24 hours, we cannot make any changes to your order.

For logo imprint or engraving, the logo image or text must be provided as a vector file. The main reason is because a vector image retains its clarity when scaled up or down. You can see how the non-vector file is all pixelated and distorted. For the vector files, the computer remembers the file using vector paths, thus avoiding pixelation of the image. Vector paths are saved as mathematical equations, allowing resizing of the image without any loss of clarity. For the majority of other file types (jpg, bmp, png, and etc.), the computer uses a grid of pixels or small squares that get fuzzy and distorted when enlarged.

Certain graphic programs allow saving any image as an EPS or AI file, but this does not make that file a true vector file that will allow printer/engraver to resize the file without loss of image clarity. These files will require to be recreated into a vector file by a professional graphic artist.

Definitely, Imperial Promotions provides quantity based pricing and can make recommendations that will help your organization save time and money.